RETURN POLICY
If PureeCat" products do not meet your expectations perfectly, you have 60 days after receiving them to return or exchange them, provided they are in new condition and in their original packaging.
Exchanges are free of charge, and if your product has a manufacturing defect, the return will also be free.
For a return without an exchange and without a defect, the return shipping costs will be at the buyer’s expense. To return an item, please follow these steps:
-
Contact us at contact@pureecat.com, providing your order number, the items you wish to return, and the reason for the return or exchange.
-
Prepare the return package by carefully packing the product(s) in their original packaging and box. Attach the purchase invoice or delivery note. The items must not have been used.
-
We will send you a prepaid shipping label to affix to the package.
-
Keep the proof of shipment as it will serve as evidence in case of dispute or loss by the postal services.
-
You will be notified by email once we receive your return package. We will then proceed either with the exchange of the products in your order by shipping the new items, or with a refund to your bank account for the returned products within 7 business days.